What Our Clients Say
Wow! Amazing customer service and very knowledgeable. I felt very comfortable the entire appointment.
Bad earwax savior!! Kindness and gentleness, along with true professionalism best describes Kurt and Amber in their husband-wife duo team. I HATE when people touch the inside of my ears! So, when I had a really bad wax buildup, Kurt ever-so-gently helped me clear out the problem. As I told Kurt, “I may trust you but you gotta win my ears over!” Over the years, Kurt and Amber continue to earn my business loyalty and friendship.
After getting new hearing aids from Chappell Hearing Care Centers, I am now hearing soft conversations at work which I had missed before. A friend even noticed I was hearing better but didn’t notice I had hearing aids! Then, when I heard the sound of a bird singing again, I almost began to cry!
I was a hearing aid user for 20 years before coming to Chappell Hearing Care Centers. Other hearing aid centers I’ve been to pushed only one brand, but Kurt Chappell recommended the hearing aid that was designed best for me. What Kurt Chappell does is an art form, and he transformed my life.
I am so pleased with my new hearing aids from Chappell Hearing Care Centers. Because of my unusual hearing loss, it takes additional time, effort, and diligence to accurately set the programming. Fortunately, Kurt was patient and compassionate during the process and now I feel reconnected to conversations and my surroundings.
I normally don’t write reviews, but in this case I feel compelled to do so. I recently went to Chappell Hearing Care Center for assistance with a possible hearing loss which was affecting my participation in meetings, conferences, and normal one on one conversation. Mr. Chappell checked my ear canals, performed a comprehensive hearing test and found that I definitely had a hearing loss, most likely caused by years around loud construction equipment. Kurt Chappell evaluated the level of loss as well as the type of loss and made recommendations for hearing aids. There was no pressure to spend outside my budget, and I felt Mr. Chappell was more interested in restoring my hearing to as good a level as possible, which to me is the sign of a true dedicated professional. Appointment times were convenient, the front staff always friendly and provided excellent follow-up with courteous reminders of upcoming appointments and when the hearing aids and associated accessories were ready for me to pick up. I can’t say enough about Chappell Hearing Care Center. No more complaints about my having the television or stereo sound turned up, or asking people to please repeat themselves. I highly recommend this firm for all your hearing needs. Courteous, Friendly and Totally Professional.
My new hearing aids from Chappell Hearing Care Centers have brought me back to the world. Soft sounds like the crinkling of paper had disappeared from my life, but I can hear them now. It’s wonderful, and I’m sorry I didn’t do this sooner!
Great service and friendly atmosphere. Always punctual – no waiting! Their hearing aids are state-of-the-art and “invisible”, yet work with all the new technology that helps those of us who are hearing impaired. Highly recommend them!
Kurt is very good and thorough. He took the time to go through everything with me until I fully understood it. I was a neofite. I’m happy with my new hearing aids and the service provided by Kurt at Chappell Hearing Care Centers.
Kurt Chappell is a miracle man. Wonderful with hearing aids. I’ve been coming to Chappell Hearing Care Centers for years, very happy.
I’ve been doing business with Kurt for about 10 years. He has made a great difference in my ability to hear, and I hear much more clearly now than I did 10 years ago. Kurt is a very honest person who is concerned about helping me and all his patients to hear better.
I thought my life would be like this forever, you know, to be deaf the rest of my life. Before I met Kurt Chappell at Chappell Hearing Care Centers I had given up ever hearing like other people. Kurt took more time with me than anyone else ever did and showed me technology I never knew existed. He even allowed me to wear it first before buying it. After Kurt Chappell programmed the new instrument for me and turned it on I had to shed tears of joy. I could not believe what I was hearing! The fine tuning Kurt performed allowed me to hear even more. My life has been changed, and I can communicate with my husband, kids and friends again. I can even go places I could not go before with confidence and hearing like everybody else. Thank you so much Kurt and Chappell Hearing Care Centers. Please go to see Kurt before you buy a hearing aid and he will take the time and let you wear it before you buy.
I bought my second pair of hearing aids from Chappell Hearing Care Centers. I’m much happier with my new hearing aids, and I’m also happy with the personal service I receive at Chappell.
Michelle Taylor
01:17 16 Nov 22
Absolutely the best place to go to for your hearing needs! Started coming here for about 6-7 years and Dr.Chappell and... Autumn are the best! They both treat you amazing and actually listen to what you have to say.Highly recommend coming here for all your hearing care needs.read more
R Bolander
20:26 26 Oct 22
My wife and I have gone here for years. The level of care and service is outstanding. Kurt and Autumn really care about... the customers experience. Kurt "listens" to the hearing scenarios you're faced with daily. I work in a noisy environment, Kurt listened to my struggles and he was able to create an application for my hearing from aids that I can use at work.read more
Candi Eggert
00:48 25 Oct 22
Been going here for a couple of years. Very caring, take the time to answer all my questions and make sure my hearing... aids were set perfectly. Pricing was better than others places I had talked to. Can't say anything negative at all, great place to go and sending my other family members there.read more
Amanda Ewers
21:54 06 Sep 22
I have been going here for a very long time. They treat you like family and they are up to date on the newest hearing... technology. They are helpful and they provide refreshments in the common room.read more
Red Goldstein
16:12 09 May 22
Bad earwax savior! Kindness and gentleness, along with true professionalism best describes Kurt and Amber in their... husband-wife duo team. I HATE when people touch the inside of my ears! So, when I had a really bad wax buildup, Kurt ever-so-gently helped me clear out the problem. As I told Kurt, "I may trust you but you gotta win my ears over!" Over the years, Kurt and Amber continue to earn my business loyalty and friendship.read more
chari brezel
14:52 28 Jan 22
I have been wearing hearing aid for over 14 years. Kurt and Autumn Chappell have taken care of me since 2008 when I... was 48 years old. I am on my 3rd set of hearing aid devices. As the years have gone by, technology has improved and with Kurt's experiences and knowledge I continue to trust and value his recommendations on what will work best for me. He is always willing to have me try several devices to see what works for me and what does not in all environments from work to restaurants to home. You will not get that anywhere else. Kurt and Autumn treat you like family and that is so rare these days. Thank you for take care of me for the past 14 years and many more to come.read more
Toni Opeka
14:40 25 Oct 20
Highly recommend Chappell hearing.They are very honest.The office is warm and friendly.The office is very... clean.Calls are always returned.They are very proactive.If there is any type of issues you are promptly called.They do their home work and are cutting edge.If they don’t know they find out while you are sitting there.They are kind and care about you.They remember you and your issues.I felt listened to, I felt understood and I felt confident with my care.All my questions were answered in a way I could understand them.There was not rushing me to get me out of the door when I was their in person.There was no rushing me on the phone.Kurt and Autumn are good people. They are caring and kind. They love what they do.It’s not about the money. It’s about service.I had bad experiences trying to get hearing aids.So bad that I put off getting them for over a year.Was sold the wrong kind and returned them.They were actually painful.I now have the perfect hearing aids. They are so comfortable. I can hear. I amNow part of life again.Thank you so very much Kurt and Autumn.read more
yvette mitchell
17:27 23 Oct 20
If you’re looking for great hearing care service, you must try Chappell Hearing Care Center! They are dependable,... efficient, knowledgeable & genuinely caring with patients/customers. I’ve been coming to them for my hearing needs since 2017. I highly recommend them, their friendly customer service is awesome! I’m so glad I was referred to them through Amplifon. They are conveniently located in FW & have always worked with my schedule to make appointments. Thanks for all you all do atChappell Hearing Care Center!read more
Bill Pruitt
18:48 17 Jan 20
I am currently having a great experience at Chappell Hearing Care Center. Kurt and Autumn are extremely knowledgeable... about hearing aid devices and are really good at taking care of their customer. I had spoken with other hearing aid specialists before going to Chappell but knew immediately after meeting with Kurt that he would be my "go to" guy. I highly recommend Chappell to anyone looking for competent assistance, competitive pricing, and superb follow-on care.read more
KK CS
01:09 13 Jan 20
Genuine, Honest & Easy to Understand - with 30 yrs of Experience! I have Complete Confidence in the Custom Care I... received & Expect for many years to come.Thanks Again AUTUMN & KURT !Kelleread more
Ella Snodgrass
17:46 05 Jan 20
From the moment you walk into this office, you are met with a welcoming, home-like atmosphere that instantly makes you... feel comfortable. Autumn will greet you with kindess and professionalism which quickly puts you at ease. You will notice displayed on the wall photos of mission excursions Dr. Chappell has participated with Operation Go Quickly where he has graciously given of his time and resources to serve the less fortunate who have expereinced hearing loss. Once you meet Dr. Chappell, it's like meeting an old friend. He performs a thorough examination, careful to explain everything in understandable terms, and makes his diagnosis. Once fitted with the hearing device, his followup services are available for questions or concerns. He truly cares about the quality of life of each patient. I am deeply grateful to Dr. Chappell and his staff for all they have done for me.read more
Scott Hansen
08:06 09 Aug 19
I have been suffering with hearing loss for years. I was very reluctant to get the hearing aids, but Kurt Chappell &... his team @ Hearing Care ,made me comfortable & eased my mind. The change in my life since getting fitted is incredible, and I am getting along much better with my wife! Thank you so much for giving me my life back.read more
Paul D
22:59 20 Jul 19
The owners sent out a rebate check to my deceased mother for $950, which I received this afternoon (7/20/19), probably... through a marketing agency that never looked into the fact that she was deceased. She passed away in 2017. It was the typical marketing con-job that is often used to bilk the elderly out of their money. Therefore, a word to the wise regarding Chappell Hearing Care Center, since this is not likely the first time it has consulted with the marketing agency to show how much they "care" about the general public, would be caveat emptor! Buyer beware!read more
JW vanLohuizen
08:57 20 Mar 19
Excellent knowledge, every hearing aid, years of experience and great people. You have buy from here.
Teresa Hall
22:27 01 Feb 19
I've gone to see Kurt and Autumn for years now since I've had to use hearing aides. Never have I had a problem getting... in for an appointment and Kurt has stayed late if needed. Very accessible for anyone's schedule and I so appreciate that. He always goes above and beyond to make sure I love my hearing aides. Won't go anywhere else! And Autumn is a peach every time I call in. I love these 2.read more
Michelle Greco
03:02 25 Jan 19
Kurt and Autumn at Chappell Hearing Care Center are very professional and take great care of their patients! They have... the latest technology in hearing aids and accessories. They've stayed after hours to see me due to my work schedule and I love my new Siemens hearing aids! I'm definitely a forever patient!read more
Sharon Dale
00:07 28 Oct 18
Chappell Hearing Care Centers have been so helpful to me as I take care of my cousin who lives at Mirabella Assisted... Living. Each time my cousin's hearing aids need work, Chappell Hearing Care Center not only quickly makes repairs, but does it with genuine care. A special thanks to Autumn.read more
Donald Bristow
22:21 31 Aug 18
Kurt Chappell is the most passionate hearing aid professional I've ever met. He takes all the time it requires to... match hearing aids and hearing technologies to the needs of his patients, and he provides time for his patients to test the hearing aids at home and on the job. There may be other good hearing aids companies in the Fort Worth area, but surely there are no others that match Kurt's attention to the details that matter. I highly recommend Chappell Hearing Care Centers!read more
